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Complaints

We make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

Simply contact the Practice Manager and she will set all the necessary wheels in motion. Further written information is available on the complaints procedure from reception. We are continually striving to improve our service. Any helpful suggestions would be much appreciated and a suggestion box is located in the waiting area.

 

Complaints

As a patient, relative, carer, friend of a patient or any other member of the public, you may have questions about the services we provide and may need someone to turn to for on-the-spot help and advice. This is where Patient Services can help.

Patient Services listen to your concerns and suggestions and will treat all information confidentially.

If you have a complaint about a hospital, mental health or community service, please contact them directly.
 

For all complaints and enquiries about local GPs, Dentists, Pharmacists and Opticians please contact:

Phone: 0300 3112233
Email: england.contactus@nhs.net
Post: NHS England, PO Box 16738, Redditch B97 9PT

For all patient complaints and enquiries about any other local health service please contact:

Patient Services, North West Commissioning Support Unit (NWCSU)
Phone: 0161 212 6270
Email: patientservices.gmcsu@nhs.net
Post: St James's House, Pendleton Way, Salford M6 5FW

If you need support in making a complaint please contact:

Independent Complaints Advocacy (ICA)
Phone: 0808 8010390
Email: manchesterica@carersfederation.co.uk
Post: 5th Floor, Arthur House, Chorlton Street, Manchester, M1 3FH


 
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